Refund Policy
At Freight Wave Logistics, we are committed to delivering on-time, reliable, and efficient freight solutions. We stand behind the quality and timeliness of our services. However, if for any reason you are not satisfied with the service provided, you may be eligible for a refund subject to the terms below.
Eligibility for Refunds
Refunds may be considered under the following conditions:
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Service Delay: If the freight delivery exceeds the scheduled delivery window due to our fault (excluding weather, natural disasters, or third-party delays).
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Service Failure: If we are unable to complete the delivery as agreed (excluding force majeure circumstances).
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Billing Errors: If an incorrect amount has been charged to the customer’s account due to clerical or system error.
Non-Refundable Scenarios
No refunds will be issued under the following circumstances:
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Delays caused by incorrect or incomplete shipping details provided by the customer.
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Customer cancellation after shipment dispatch.
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Force majeure events including but not limited to natural disasters, accidents, labor disputes, or governmental actions.
Refund Request Procedure
To request a refund:
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Submit your request in writing within 7 days of the scheduled delivery date.
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Include your booking reference number, invoice copy, and reason for the refund.
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Email your request to: [Insert Email] or submit via our Contact Us page.
Refund Processing
Once your claim is reviewed and approved:
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Refunds will be issued within 14 business days to the original payment method.
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A confirmation email will be sent with refund details.
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Partial refunds may apply depending on service level and completion status.